Digital is a top priority for CxOs of all calibers across nearly every industry. I can’t think of any executive I came across during the past 5-6 years that didn’t speak or made no effort to unleash digital potential of the organization. What they have in common is an understanding...
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AI-powered customer engagement
Augmenting Command Control & Call Centers architecture with Natural Language Processing (“NLP”) capability as the first step to AI-powered platform A functional view of modern engagement center powered by AI (Natural Language Processing (“NLP”) in particular). NLP is often the first step to the AI-powered platform.
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